Total amount to which the responsible investment policy is applied
Responsible investing
Policy applied to all house funds
Our approach receives the highest UN PRI score (A+) for strategy and policy
Intensifying engagement, the phase in which we discuss with companies to help them along the sustainable path
Protecting assets
Consistent and solid returns during the pandemic 2020-2021
Complete overview of assets also available digitally, via Delen Family Services
Client support to be transparant about origin of wealth
Reducing our ecological impact
Lower average environmental impact of the funds compared with the reference index
Transfer to green electricity from 2022 onwards
Continued effort to convince clients of the advantage of digital instead of paper channels
Support for social projects
Continuing support to our partners in science, sports and culture
Extra support for medical needs
Our agile organisation
New .bank domain name for extra online security
Learning and Development platform leads to surge in trainings
Further digitalisation to complement personal service
INTERVIEW
2021 A year in sustainability
Eric Lechien and René Havaux of Delen Private Bank
Read the entire interview in our sustainability report
Rene Havaux: In turbulent times, clients crave a realistic but reassuring perspective so that they can face the temporary stress with confidence. The pandemic was therefore unintentionally a plea for discretionary wealth management. Our estate planning services also came into the limelight. People today want to be prepared for unexpected events. Our relationship managers are there for their clients when it matters most: at a wedding, a death, the transfer of a business.
Eric Lechien: The pandemic gave extra weight to the importance of our core mission, the protection of our clients' assets. In a time of extreme uncertainty, people look for something to hold on to. At such times, one question arises: who can I trust? Companies like Delen, which year after year have built a personal and lasting relationship with their customers, even across generations, have an edge. This is clearly visible in the inflow of capital. On top of that, customers gave us a very good satisfaction score.
René Havaux: René Havauw: I repeat it again and again: personal interaction, with customers or employees, gives energy. The bank is not an abstract entity, it is a collection of people. And it is the interaction that leads to a virtuous circle: happy employees create happy customers, and vice versa.
Eric Lechien: The bank reduces its CO2 emissions directly through various measures, such as the electrification of its fleet of vehicles. As from 2022, we use 100% green electricity in our own Belgian offices. It is important that we, as an organisation, measure CO2 and make efforts to reduce CO2 emissions. It's a matter of being consistent with what we impose on other companies as well. But the bank's biggest leverage is indirect, through investments in companies with low ESG risks and strong emissions reduction policies.
