Delen as a sustainable organisation

Our sustainability commitment is reflected throughout the organisation and is rooted in the long-term perspective Delen Private Bank maintains in every relationship it enters into, be it with clients, employees, society, shareholders, government or regulators.

ESG is embedded throughout the organisation

In 2024, our commitment to sustainability continued unabated. Corporate responsibility is invariably linked to our long-term vision and prudent reflex, two key values for the bank. The five characteristics of Delen's DNA – familial, personal, sustainable, efficient and prudent – give our organisation the drive, direction and responsibility to make a lasting commitment to a sustainable world.

Every relationship the bank builds – whether with clients, employees, society, regulators, or shareholders – is guided by a long-term perspective. For each of these stakeholders, the bank tailors its ESG policy. In this way, ESG becomes deeply woven into the fabric of the organization.

Our approach is guided by the United Nations’ Sustainable Development Goals (SDGs), which aim to protect the planet and promote global prosperity.

While we support all seventeen goals, Delen Private Bank has the greatest impact on Decent Work and Economic Growth (SDG 8), Peace, Justice and Strong Institutions (SDG 16), Responsible Consumption and Production (SDG 12), and Climate Action (SDG 13).

Below, we highlight some notable achievements and ongoing developments.

Reducing our environmental footprint

Delen Private Bank is firmly committed to the path toward a carbon-neutral future. The majority of our organization’s CO₂ emissions stem from infrastructure and our vehicle fleet.

As a result, our efforts are focused – though not exclusively – on these areas. In 2022, all Belgian branches under direct management switched entirely to 100% green electricity, leading to a significant reduction in infrastructure-related emissions.

Meanwhile, our vehicle fleet is steadily transitioning to electric. Since the final quarter of 2022, bank employees have only been able to order fully electric vehicles. This ongoing shift continues to reduce our carbon footprint.

Earning our clients' trust every day

As a private bank, Delen’s core mission is to protect and grow our clients’ wealth. To fulfill this mission, we provide a personal, proactive, and efficient service, built on two pillars: discretionary portfolio management and estate planning.

Our comprehensive approach is highly valued, as evidenced by the strong satisfaction scores in our client surveys.

Every two years, Delen Private Bank conducts a client satisfaction survey in cooperation with an independent research agency. This way, we strive to better understand what our clients deem important and learn how they experience our services. This allows us to continuously evaluate and adjust our services. You can read more details in the article 'Strong figures, clear signals: results of our 2025 satisfaction survey' (article available in Dutch and French).

The trust that our clients place in us, is partly earned by our continuous efforts concerning online security. As an asset manager, the bank holds important and confidential client information. Naturally, our clients must be confident that all information is safe with us.

Delen Private Bank is therefore strongly committed to a robust and innovative IT approach, along four avenues: strict procedures, a dedicated cybersecurity team, reliable digital applications (Delen app and Delen OnLine) and constant vigilance (including regular communication and tips on online security).

The bank uses a series of preventive and detective security controls to prevent cyber attacks before they can cause damage to ICT systems. A specialised IT security team of 12 full-time staff constantly monitors (24/7) potential attempts by external parties (hackers) to access our data. The team's primary responsibility is to guard the data against external attacks and ensure that our procedures and IT infrastructure are robust enough to ward off intruders.

In 2025, the bank obtained the prestigious ISO 27001 certification. This means we meet the highest international standards for information security. Read more (article available in Dutch and French) about what that entails and why this certificate is important.

Our clients’ trust is also reinforced by the financial strength of our banking group. The Delen Group's balance sheet is rock solid. The bank is well-capitalised and comfortably exceeds all regulatory capital and liquidity requirements. Our healthy profitability is a strong indicator that we will continue to maintain a solid balance sheet in the future.

Engaged employees – the cornerstone of our organisation

Driven by strong growth, we are continuously looking for new talent. To keep guaranteeing personal and accessible services, we are constantly strengthening our teams, from relationship managers and legal specialists to IT and administrative staff.

As a sustainable employer, we focus on workplace well-being, a fair and attractive compensation policy, and a commitment to gender equality and diversity. Staff turnover at the bank is 4%, a figure to be proud of as the average in Belgium is around 10-15%. Since private banking is largely a personal business, this loyalty is also relevant for our clients. They meet a familiar face at the bank, often for decades.

The bank regards its employees as entrepreneurs. We give all colleagues the space and autonomy to use their full potential, and to help shape their jobs. Giving trust and space are catalysts for innovation and growth. Delen therefore supports its employees through education and training. In this way, we create motivated employees who experience their work as meaningful, and do everything possible to offer clients the best possible service.

Good governance

Good corporate governance is essential for the successful achievement of our mission and strategy. Our corporate culture, based on our core values, plays a crucial role in this. It guides our day-to-day decisions and determines how we interact with internal and external stakeholders, including clients, suppliers, shareholders and society at large.

A solid reputation is crucial in the financial sector, which is why we maintain the highest standards of compliance and risk management. We are actively committed to preventing money laundering, corruption and fraud through strict controls, continuous monitoring and ethical business practices. In this way, we not only strengthen the trust of our clients and other stakeholders, but also contribute to a stable and responsible financial ecosystem.

A committed partner in culture, sports, and science

As a financial institution, Delen Private Bank plays a vital role in society. Beyond our financial mission, we take our broader social responsibility very seriously.

This includes building bridges to vulnerable communities, supporting young talent, and establishing long-term partnerships with major cultural and scientific initiatives.

A few examples? We are proud partners of Brafa, KMSKA, Art Antwerp, and Art Brussels. In 2024, we entered new partnerships with Opera Ballet Vlaanderen (read our feature, only available in Dutch and French) and the Musée de la Photographie in Charleroi. We also collaborate with the King Baudouin Foundation to provide additional financial support for social and educational projects—many of which focus on underprivileged youth. And we sponsor up-and-coming athletes such as golfer Manon De Roey and the Van Doren brothers in hockey.