Delen as a sustainable organisation

Our sustainability commitment is reflected throughout the organisation and is rooted in the long-term perspective Delen Private Bank maintains in every relationship it enters into, be it with clients, employees, society, shareholders, government or regulators.

ESG is embedded throughout the organisation

In 2025, our commitment to sustainability continued unabated. Corporate responsibility is invariably linked to our long-term vision and prudent reflex, two key values for the bank. The five characteristics of Delen's DNA – personal, family-oriented, long-term focused, efficient and careful – give our organisation the drive, direction and responsibility to make a lasting commitment to a sustainable world.

Every relationship the bank builds – whether with clients, employees, society, regulators, or shareholders – is guided by a long-term perspective. For each of these stakeholders, the bank tailors its ESG policy. In this way, ESG becomes deeply woven into the fabric of the organization.

Our approach is guided by the United Nations’ Sustainable Development Goals (SDGs), which aim to protect the planet and promote global prosperity.

While we support all seventeen goals, Delen Private Bank has the greatest impact on Decent Work and Economic Growth (SDG 8), Peace, Justice and Strong Institutions (SDG 16), Responsible Consumption and Production (SDG 12), and Climate Action (SDG 13).

Below, we highlight some notable achievements and ongoing developments.

Reducing our environmental footprint

Delen Private Bank is firmly committed to the path toward a carbon-neutral future. The majority of our organization’s CO₂ emissions stem from infrastructure and our vehicle fleet.

As a result, our efforts are focused – though not exclusively – on these areas. In 2022, all Belgian branches under direct management switched entirely to 100% green electricity, leading to a significant reduction in infrastructure-related emissions.

Meanwhile, our vehicle fleet is steadily transitioning to electric. Since the final quarter of 2022, bank employees have only been able to order fully electric vehicles. This ongoing shift continues to reduce our carbon footprint.

Earning our clients' trust every day

As a private bank, Delen’s core mission is to protect and grow our clients’ wealth. To fulfill this mission, we provide a personal, proactive, and efficient service, built on two pillars: discretionary portfolio management and estate planning.

Our comprehensive approach is highly valued, as reflected in consistently strong satisfaction scores. In spring 2025, we conducted our biennial satisfaction survey in partnership with an independent research firm. The results speak for themselves: 92% of respondents rate Delen Private Bank 8 out of 10 or higher, and two out of three would recommend us to family or friends — a powerful sign of trust.

The trust our clients place in us is built in part on our ongoing efforts to ensure online security. As an asset manager, the bank holds important and confidential client information. Clients need to be able to trust that their information is safe with us.

Delen Private Bank is therefore strongly committed to a robust and innovative IT approach, based on four pillars: strict procedures, a dedicated cybersecurity team, reliable digital applications (Delen app and Delen OnLine) and constant vigilance — including regular communication and practical tips on online security.

The bank uses a series of preventive and monitoring security controls to protect against cyber attacks before they can cause damage to our ICT systems. A specialised IT security team of 12 full-time staff constantly monitors (24/7) potential attempts by external parties (hackers) to access our data. The team's primary responsibility is to protect our data against external attacks and ensure that our procedures and IT infrastructure are robust enough to ward off intruders.

In 2025, the bank obtained ISO 27001 certification — the leading international standard for information security. Read more about what this means and why it matters. (article available in Dutch and French)

Our clients’ trust is also reinforced by the financial strength of our banking group. The Delen Group's balance sheet is rock solid. The bank is well-capitalised and comfortably exceeds all regulatory capital and liquidity requirements. Our healthy profitability is a strong indicator that we will continue to continue to demonstrate a strong balance sheet.

Engaged employees – the cornerstone of our organisation

Driven by strong growth, we are constantly looking for new talent. To continue delivering personal and accessible services, we are strengthening our teams, from relationship managers and legal specialists to IT and administrative staff.

As a responsible employer, we focus on workplace well-being, fair and competitive compensation, and a strong commitment to gender equality and diversity. Staff turnover at the bank is just 4% — a result we are proud of, compared to a Belgian average of around 10–15%. Private banking is, above all, a people business. This continuity matters to our clients: they are greeted by familiar faces at the bank — often for decades.

Good governance

Good corporate governance is essential to achieving our mission and strategy. Our corporate culture, based on our core values, plays a central role in this. It guides our day-to-day decisions and shapes how we interact with internal and external stakeholders, including clients, suppliers, shareholders and society at large.

A solid reputation is crucial in the financial sector, which is why we uphold the highest standards of compliance and risk management. We are committed to preventing money laundering, corruption and fraud through strict controls, continuous monitoring and ethical business practices. In this way, we not only strengthen our clients' trust and other stakeholders, but also contribute to a stable and responsible financial ecosystem.

A committed partner in sports, culture, and philanthropy

As a financial institution, Delen Private Bank plays a meaningful role in society. Beyond our core financial activities, we take our broader social responsibility seriously.

We build long-term partnerships that nurture talent, support culture and create opportunities for more vulnerable communities.

We support emerging talent in sports and develop long-term partnerships, for instance with Soudal and several hockey clubs.

In the cultural sphere, we are proud partners of Brafa, KMSKA, Art Antwerp, Art Brussels, Opera Ballet Vlaanderen (read our feature, only available in Dutch and French) and the Musée de la Photographie in Charleroi. Through our Delen.ART platform and the temporary exhibitions in our offices, we also bring artists and galleries into the spotlight, connecting artists with art lovers.

Through our collaboration with the King Baudouin Foundation, we provide additional financial support for social and educational projects, many of which focus on underprivileged youth. You can read more about this partnership in our dedicated article in Dutch or French.